- Why is the Trustee trying to trace me and who is Capita Tracing & Data Solutions?
The Trustee of The Pearson Pension Plan needs to keep in touch with all members and it is therefore important that we hold the current contact details for all members so we can keep them updated about their pension benefits in the Plan.
The Trustee has employed Capita Tracing & Data Solutions to help them trace the members that they have lost touch with.
- Why do you not have my current contact details?
Sometimes, when a member leaves employment, they forget to update us when they move house or when their circumstances change. In order to help find these members, the Trustee has employed a company called Capita Tracing & Data Solutions to help find members who we may have lost contact with.
- How have you found my address?
Capita Tracing & Data Solutions find members’ potential current addresses. They will then write to the member at that address to verify that they are the member we are looking for.
- What happens once I have confirmed my address to Capita Tracing & Data Solutions?
Once Capita Tracing & Data Solutions have confirmed your address, they will inform us and your pension record will be updated. You will then receive any regular updates from the Plan including the Annual Member Report.
- I am still concerned about the letter I have received, who can I speak to?
If you have any concerns about the letter you have received from Capita Tracing & Data Solutions, you can contact the team through the Contact Us form or by calling 0800 7811378 (or +44 203 7888562 if you are calling from outside the UK).
